Contact us ~ Telephone: 01283 585803 ~ firstname.lastname@example.org
We strive to make every aspect of your purchase and flight as simple as possible.
To help you make the perfect choice, we’ve listed our most frequently asked questions and answers below.
Of course, if you’re still unsure and you’d like to talk to us, we’d love to hear from you. You can reach us via our contact page.
Scheduled bookings cannot normally be made during the closed season (November to February inclusive). However, should good flying weather present itself, JBA may operate flights during this closed season on a short notice stand by basis. If you would like to fly during the closed season JBA will hold your details and availability on our stand by list and will contact you at short notice if operations are feasible.
No guarantee can be made as to availability of the activity on any particular day at any particular location. JBA advise you to book as early as possible before your preferred date
Tigermoth 18 stone/115KG
Maximum 6 foot 4 inches/195 centimetres
Minimum – at Pilots Discretion for operational safety only.
Minimum: 16 Years old.
It is up to the voucher user to ensure they are fit to fly. We are not medically qualified to give an opinion on this.
If the user has any doubts about medical fitness, they must consult their doctor prior to purchasing the voucher.
A user must not fly if they have any serious medical condition (including heart complaint, epilepsy, fits, severe head injury, high blood pressure, severe asthma, incontinence).
JBA will do their utmost to fly those with disabilities/reduced mobility provided that they will not compromise the safety of the aeroplane, the pilot and passenger. However given the nature of the activities undertaken, JBAs discretion is absolute. All serious medical complaints or disabilities must be disclosed when booking. If we are unable to assist with a particular requirement, we may be able to recommend an organisation who can help.
Should any complaint of the nature outlined above present itself between the point of booking and the flight taking place the user has an absolute obligation to notify JBA immediately. Should such a complaint be revealed on the day of the flight JBA reserves the absolute right to refuse to undertake the flight with the user as passenger.
JBA reserves the right to request a medical certificate if necessary.
Vouchers are for one person, for one flight experience.
The voucher must be presented to us on the date that you undertake your flight experience. No voucher, no flight.
By purchasing a voucher you agree on behalf of yourself or the person for whom the voucher is intended to be bound by these terms and conditions in their entirety.
If you cancel due to unforeseen ill health a partial refund may be available on production of a Doctor’s letter. If this is a pre-existing condition no refund will be made.
Please note we require at least 7 days notice to make any amendments to the date or time.
The maximum number of amendments by you to the booking is 2. After that you must either use the voucher on the next offered flight or it will be forfeited. If you find yourself permanently unable to fly we urge you to consider transferring the voucher to a friend/family member.
There is no charge for rescheduling due to inclement weather. No charge for one change if more than 4 weeks before booked activity date.
A small fee (currently 10% process fee) if the activity date is changed once less than 4 weeks before the booked activity date. This additional sum to be paid at the point of confirmation of change.
We cannot accept any responsibility for any loss arising from any delay or cancellation of the activity.
Participants should wear casual clothing and flat, practical enclosed footwear. You are invited to bring gloves with you if it is a cold day. JBA will provide a flying jacket, head set & goggles.
Loose articles must be left on the ground and all items are left at the owners risk. For this reason we recommend you do not bring valuables.
You will meet with & receive a full briefing from your Instructor. Please note for operational reasons this briefing may be given either individually or to a small group of voucher users. Spectators are not permitted at the briefing.
Flight Times are calculated as “chocks-off to chocks on”.
*[Derby Aero Club welcome friends & families. Well behaved dogs are permitted (as long as they are kept on a lead). Refreshments are not on sale, however you are most welcome to bring a picnic with you. Picnic tables are usually available. Please do not allow your spectators to bring kites or footballs to the airfield. Inappropriate behaviour by spectators will result in them being asked to vacate the premises immediately. ]
JBA reserves the right to modify these terms & conditions should the need arise.
All information provided by JBA remains copyright of JBA and may not be reproduced or disseminated without the consent of the copyright owner.